HOW LONG DOES YOUR INSURANCE COMPANY TAKE TO YOUR CLAIM

 The insurance presents a problem, a claim or complaint from its user, for every 900 services it provides or compensation it pays. And how long does it take for each of these complaints to be addressed? We find the answer in insurance statistics.

A claim rate of 0.001% clearly shows that insurance has achieved a fairly high level of satisfaction with its benefits.

The degree of compliance with this deadline is 92% and, in fact, half of the claims, today, are resolved in ten days or less. In fact, the average time for handling claims is half of what the law sets: 15 days.

In this way, then, the insurance sector has an internal commitment to try to ensure that there are no customer claims. But, if there are, it solves them with a speed that is almost unparalleled in other sectors with massive clientele. It is our commitment.

It has been a joint effort of consumers, insurers, and authorities for many years, which has had the consequence that today insurance is one of the sectors with the least level of problems in front of consumers ... Yes, we already know that it is very likely that the sensation that you have is another. But that's what it is: a feeling that stems from the fact that insurance handles nearly 140 million mishaps and customer service needs each year. With such an enormous amount of care, although the rate of claims is low, its volume ends up being high: about 150,000 a year.

For the insurance industry, the priority is that there are no claims or complaints. But since this is practically impossible to achieve due to the magnitude of the attention provided, what becomes an inalienable objective is to manage these claims properly. And this is where we want you to know a thing or two. For example, an insurance company cannot respond to you if you claim it when it feels like it or through whoever it wants. Every insurer is obliged to have a specific department for customer service or an advocate for the insured and must inform you where they are and how you can contact them. This is included in your contract and is reported on the insurance companies' website. The second thing you should know is that once you file the claim,